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FAQS
About
What does The House Of Things do?
The House Of Things is a curated marketplace for those seeking design objects which are beautiful, rare and inspired. From fine furniture and resplendent paintings to exceptional curios, precious jewels, sculptures, antiquities, rugs, and accessories - our objects typify remarkable workmanship and soul.
How do you discover the design objects on The House Of Things?
Our illustrious team of curators meticulously puts together a personal selection of poetic objects, sourced from travels across the globe and serendipitous findings. Objects exemplifying tradition, modernity, present-day artistic conventions and aesthetic ideals are hand-picked by us for you.
Are all your products one of a kind?
Not all. Our one-off range is marked as ‘Limited’. We have a concierge service which helps you find suitable design objects and cater to your customization needs.
How are the brands chosen?
The House Of Things salutes craft, creativity and collaboration. Our brands include artists, galleries, furniture studios or any institution of design which deserves promotion, home-grown or international. We invest in our brands, serving as a doorway to an online pursuit
Shopping at The House Of Things: Who is the producer of the product I am purchasing?
The producer is the designer, gallery, craftsman or the manufacturer mentioned below the product image.
How can I be assured of the authenticity of an object?
The House Of Things only partners with premier brands, artists, galleries, design studios and creative makers whose work consistently bespeak quality.
Do you sell customized pieces?
Yes, we do. If you have an idea, simply call our concierge we will do our best to realize it.
How do I make a purchase?
Click the ‘ADD TO BAG’ button on the product page, and make a purchase either by registering on our website or checking out as a guest.
How do I pay you?
You can pay for your purchase using Credit Cards: MasterCard and Visa or with your Debit Card. If the product’s price is less than Rs.20,000, you can opt for Cash on Delivery for purchases within India.
Is the sale price of an item all inclusive?
The sale price does not include the shipping, insurance, customs, or taxes. Shipping cost depends on the destination of the object. Customs and taxes may vary depending on the destination country.
Do you have detailed pictures of your sale items on The House Of Things website?
Yes. The products on thehouseofthings.com have beautiful high quality images. We want you to go through the fine details of the piece you like before you are intrigued to put it in your bag.
Can you provide further information about an object apart from what is on the website?
Yes, we can. You can click on ‘Request More Info’ button and message us your question. Whether it is a product you like or desire for something customised, our courteous concierge service will do its best to help you with your purchase.
What are your hours of operation and how should I contact you?
You can place an order on our website 24 hours a day, seven days a week. Our concierge is available to help you at concierge@thehouseofthings.com, or by phone at +91 – 8003011110. Mondays to Saturdays, 09.00 – 21.00.
Membership and Registration
What are the perks of being a member at The House Of Things?
Register with us to relish your shopping experience and get:
- Access to our unique offerings that excel in originality and induce luxury in living
- Shop quickly with safely secured card details
- Receive communications from us by e-mail with the latest news, special offers and awe-inspiring designs.
Is it safe to give my privacy and personal information?
Yes, it is totally safe and secure to shop on our site. We value the trust our customers put into The House Of Things and do not share their information without their authorization. Please click here to read details on privacy and personal information.
I have forgotten my password. How do I get it back or change it?
To retrieve your password or change it, click on the ‘Forgot Password?’ option on the ‘Begin Secure Checkout’ page. Enter your Email Id and you will receive an E-mail with a link to reset your password.
How do I unsubscribe from The House Of Things emails?
You can unsubscribe from our communications by getting in touch with us at info@thehouseofthings.com
Orders and Shipping
How do you confirm receiving my order?
We verify your purchase and address details and send you a confirmation email after you make your purchase.
How long does it take to dispatch and how do you transport it?
For ready products, it takes 3-4 working days to dispatch your order. In case of customized orders, it takes 5-7 weeks to custom make it and dispatch.
Where do I find the shipping information of my order?
We send the shipping information of your order with the confirmation email after verifying the purchase and address details.
What is the shipping cost?
We offer FREE shipping all over India. For International orders, shipping costs will vary depending on the item purchased, as well as method and location of delivery. The final shipping cost for your order will be available on the Payment Page after you have entered your shipping address.
Who is your shipping carrier?
The House Of Things ships most India orders via FEDEX Ground, however suppliers shipping direct may utilise other shipping methods. International orders are shipped via FEDEX.
Do I get an idea of the transportation costs before placing an order?
Yes, you can send us a message using ‘Request More Info’ button or call our concierge for a transportation quotation.
How to track the delivery of my order?
You will receive the tracking number and carrier information associated with your order in your order confirmation email.
Do you insure the packages you ship?
The House Of Things insures each purchase during the time it is in transit until it is delivered to you.
Do you ship to my country?
We ship internationally to over 150 countries and offer different shipping options as applicable. We prioritize hassle-free transportation for each order. If, for any reason, we are unable to ship to your country we will inform you before you place your order.
When can I expect the delivery of my order?
Shipping times will vary depending on whether the item is in our warehouse, shipping directly from the supplier, or made-to-order. The expected shipping date for each item is available under the DETAILS section on the product page.
What if the item I receive is damaged?
We are happy to replace or refund any defective items. Please email us your order number and details along with a photo of the damage if possible, within 24 hours of receiving the order. Returned items must be in their original packaging.
Can I return a purchase?
You can return an item if it is unused and in the state you received it. Custom Made/Commissioned items/ Items marked as ‘Final Sale’ cannot be returned. We will process any refunds and/or provide credits after the returned goods have been received in new condition and in the original packaging. Your order total will be refunded, minus costs for shipping and handling each way. To return/refund an item, please write to us at info@thehouseofthings.com, a prompt response is assured to such mails. Alternatively, please call our concierge on +91 80030 11110 which remains open 10 AM-7 PM (Monday to Saturday). For detailed information on refunds and returns, please click here.
I am an established designer, artist or manufacturer. How does my brand collaborate with The House Of Things?
The House Of Things celebrates artistic collaborations and believes in partnering with brands, which deserve promotion, home-grown or international. Please email us at info@thehouseofthings.com.
